Reference

sonic138 Privacy Policy for Your Account

sonic138 Privacy Policy explains what we collect when you open an account, sign in on mobile, or use DANA, OVO, GoPay and QRIS.

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CONTACT PATHS

Privacy Policy Help Through Your Account Route

A clear contact path helps when you need a Privacy Policy answer rather than a payment status update.

Support chat Use the support chat for questions about Privacy Policy access, cookie choices or a…
Account help form The account help form lets you ask for correction, access or deletion.
Security contact If your account details look unfamiliar, contact us through the security route and change…
DATA HANDLING

What Our Privacy Process Covers

We keep the Privacy Policy practical: you can see why an account detail is needed, how a cookie supports a sign-in session, and where to ask for a change.

Account details

We collect details such as your phone number and account identifier to create access, complete phone verification and connect a support request with the correct account.

Device signals

Browser type, device details and sign-in time can help us detect unusual access. These signals support account security when you use a mobile phone or desktop.

Cookies

Cookies can keep a session active, remember selected settings and help the account area load correctly. You can manage available cookie choices through your browser settings.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us match payment status without requesting your wallet password or banking PIN.

Retention period

We retain records only as long as needed for account security, payment questions, dispute handling and legal duties, then delete or anonymise them where appropriate.

Change requests

Ask us to access, correct or remove eligible account data through support chat or the account help form. We may verify account control before making a change.

Privacy Policy Answers for Indonesia Accounts

These Privacy Policy answers address the searches we hear most often about account records, device activity, cookies and local wallet references. If your question is not covered, contact us through the account help route with enough detail for us to identify the request safely.

The sonic138 Privacy Policy covers account details, phone verification, device signals, cookies, support messages and payment references connected with DANA, OVO, GoPay, QRIS or bank transfer activity.

We use your phone number to create and protect account access, complete the phone verification step and locate your account when you ask support about a Privacy Policy request.

No. Our Privacy Policy process uses payment references and status details for reconciliation. We do not ask you to send a DANA, OVO, GoPay or QRIS wallet PIN.

Send an access request through support chat or the account help form. Include your registered phone number, describe the records sought, and complete any account-control check we request.

Yes. The Privacy Policy allows you to request a correction through the account help form or support chat. Tell us which detail is wrong and provide the updated value.

We keep account and payment records for the time needed for security, dispute handling and legal duties. When that need ends, we delete or anonymise the records where appropriate.

Access and eligibility depends on local law. Our Privacy Policy applies where local law permits, and we may ask for account details needed to assess a request under applicable requirements.

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